CasinoChan Terms and Conditions

Welcome to CasinoChan Online Casino. These Terms and Conditions (Terms and Conditions version 1.0, effective and last updated 15.06.2026) govern your use of our website and services. By registering an account with CasinoChan Casino, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of them, we ask that you refrain from using our platform.

Who We Are

CasinoChan is owned and operated by Kika Technology B.V., a company incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao. We operate under a license issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081, held by Kika Technology B.V. Any Paysafe payments made through our site are processed directly by Kika Technology B.V. Should a dispute arise that we cannot resolve together, you may refer the matter to our alternative dispute resolution provider, EGIS, at [email protected]. Otherwise, disputes are settled exclusively by arbitration in Curacao under the Curacao Civil Procedure Rules.

Eligibility and Account Registration

To play at Casino Chan, you must be at least 18 years old and capable of entering into a legally binding agreement. Registration is required before you can deposit, play or withdraw — we do not offer a no-account format. Each player may hold only one account; we reserve the right to cancel all payments and terminate duplicate accounts, and any bonuses or winnings associated with duplicates will be voided. Our services are intended for personal entertainment only and must not be used for any commercial purpose.

We restrict access from a long list of jurisdictions, and players connecting from a restricted country will not be permitted to register or play. In addition, our game providers, including Evolution Group, NetEnt and Red Tiger, independently block certain territories by IP address regardless of our own policy. We do not allow the use of a VPN to circumvent any provider block, and doing so may result in confiscation of winnings.

Deposits, Withdrawals and Currencies

At CasinoChan, we accept a wide range of payment methods, including Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, Paysafecard, Rapid Transfer, Interac, iDebit, Instadebit, Zimpler and cryptocurrencies such as Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin and Tether. All deposits are processed free of charge and instantly. A minimum deposit of EUR 20 (or the currency equivalent) is required to activate our welcome bonus or any deposit bonus. Third-party payment systems are strictly prohibited, and any winnings generated from a third-party deposit will be voided.

Our internal operating currency is EUR; transactions conducted in another currency may be subject to slightly different conversion rates applied by your bank, and intermediary banks may charge up to EUR 16 on bank transfers. Withdrawals are generally processed back to the original payment source wherever possible. We apply daily, weekly and monthly withdrawal limits — EUR 4,000 per day, EUR 16,000 per week and EUR 50,000 per month, or the equivalent in your account currency — and we may raise these limits for higher VIP tiers at our discretion. No-deposit bonus winnings are capped at EUR 50, AUD 75 or CAD 75, while winnings from cashback, tournaments, comp points or most bonuses other than the welcome bonus are capped at EUR 10,000 (or equivalent).

Verification and Account Security

We may request KYC verification at any stage — upon registration, before a deposit or withdrawal, when regulatory thresholds are reached, or when we detect unusual account activity. Required documents include a government-issued photo ID, proof of address no older than 90 days, and proof of payment. We may also require a video call, biometric check or further evidence of source of funds, and we may freeze your account until verification is complete. If we cannot reach you within two weeks of a withdrawal request, we will lock the account for failing KYC. Dormant accounts with no activity for 12 consecutive months are subject to a monthly administrative fee of at least EUR 25 while the balance remains positive.

Bonuses and Promotions

Our welcome package offers up to EUR 3,500 plus 260 free spins across four deposits, each requiring a specific bonus code and a minimum deposit of EUR 20. Deposit bonuses carry a 40x wagering requirement, while no-deposit and free-spin bonuses carry 50x wagering. All bonus funds and related winnings expire after 30 days if not used. We apply a maximum bet of EUR 5 (or CAD/AUD 8) while any bonus is active; exceeding this limit may result in confiscation of related winnings. Only one bonus may be active at a time, and deposit bonuses cannot be stacked. Players from Finland and Ireland are not eligible for any deposit-based bonuses offered by CasinoChan Casino.

We also run a Monday Reload Bonus, a Thursday's Slot Spectacle of 100 free spins, and cashback through our CasinoChan Points loyalty program. Minimal-risk betting strategies, such as covering both red and black in roulette, do not count towards wagering requirements and may result in confiscation of winnings.

Our VIP Program

Our loyalty structure rewards consistent play with CasinoChan Points, which raise your status across 11 tiers — from Elephant through to Pharaon, our top tier, which carries a Porsche 911 Carrera GTS as a milestone reward. Higher tiers unlock a personal VIP manager, raised withdrawal limits, VIP-only reloads and weekly cashback of up to EUR 10,000. Level-up cash rewards must be claimed within 24 hours of reaching a new tier and carry a 3x rollover requirement.

Games and Fair Play

CasinoChan Online Casino features more than 2,400 games from 139 studios, including Pragmatic Play, NetEnt, Evolution, Play'n GO-style providers and many more. Our library includes 2,000+ slots, 50+ progressive jackpot titles, live blackjack, roulette, baccarat and poker tables, as well as video poker and scratch cards. We do not offer a sportsbook, virtual sports or esports betting. All RNG games are tested for fairness, and live dealer games are streamed from licensed studios including Evolution and Pragmatic Play Live.

Customer Support and Complaints

We at CasinoChan provide live chat and email support 24/7, year-round, in English, French, German and Italian. You can reach our team at [email protected]. We do not currently offer telephone support. Should you have a complaint, our dedicated complaints form allows you to file it free of charge within 6 months of the issue arising; we acknowledge complaints within 1 week and respond within 4 weeks, with one possible 4-week extension.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of our site after any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically. For questions regarding our CasinoChan terms, bonus rules, or account policies, please contact our support team at any time.