CasinoChan Privacy Policy

At CasinoChan, we respect your privacy and are committed to protecting the personal data you share with us when you visit casinochan.com or use our gaming services. This Privacy Policy explains what information we collect, how we use it, and the rights you have in connection with your personal data. Our CasinoChan Casino platform is operated by Kika Technology B.V., incorporated under the laws of Curacao, under license No. OGL/2023/147/0081 issued by the Curacao Gaming Authority. By registering an account and using our services, you agree to the practices described below.

Information We Collect

We at CasinoChan collect several categories of information in order to provide our services, comply with our legal obligations, and keep your account secure. We gather this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or verification services.

• We collect registration details, including your full name, date of birth, email address, postal address, phone number and chosen currency
• We collect identity and verification documents such as government-issued photo ID, proof of address and proof of payment, which we may request as part of our KYC procedures
• We collect financial and transaction information, including deposit and withdrawal history, payment method details and wallet addresses used with Visa, Mastercard, Skrill, Neteller, Interac, Neosurf and crypto methods such as Bitcoin, Ethereum and Tether
• We track your gaming activity, including games played, bets placed, bonus usage and CasinoChan Points earned, to operate our loyalty and VIP Program
• We automatically collect technical data such as IP address, device type, browser type and log files through cookies and similar technologies
• We may collect communications you send to our support team via live chat or email

How We Use Your Information

Our CasinoChan platform uses your personal data for a variety of legitimate purposes connected to running a secure and compliant online casino. We at CasinoChan process your data to verify your identity, prevent fraud and money laundering, and meet our regulatory obligations under our Curacao license.

• We use your data to create and manage your account and authenticate your login
• We process payments and verify the source of funds in line with our KYC and anti-fraud obligations
• We use your gaming activity to calculate your VIP tier, CasinoChan Points, cashback and bonus eligibility
• We send transactional communications, such as confirmation of deposits, withdrawals and bonus activity
• With your consent, we may send marketing communications about promotions, including our welcome bonus package and reload offers
• We use aggregated and anonymized data to improve our games library, site performance and customer experience

Legal Basis for Processing

Our Vegas-style gaming operations require us to process data under several legal grounds. We process your data where it is necessary to perform our contract with you, such as providing access to our casino, live dealer tables and withdrawal services. We also process data to comply with legal obligations, including those imposed by anti-money laundering regulation and our Curacao Gaming Authority license. Where you have given consent, for example for marketing emails, we rely on that consent and you may withdraw it at any time. In certain cases, we rely on our legitimate interests, such as preventing fraud, maintaining network security and improving our services.

Cookies and Tracking Technologies

We at CasinoChan use cookies and similar technologies to operate our website, remember your preferences, and analyze how our site is used. Cookies help us keep you logged in, remember your chosen locale and currency, and understand which games and promotions are most popular. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our progressive web app or site functionality.

Sharing of Your Information

We do not sell your personal data. However, our CasinoChan Casino operation requires us to share certain information with trusted third parties in order to provide our services.

• We share data with payment processors handling Visa, Mastercard, Skrill, Neteller, Interac, Paysafecard and crypto transactions, including Paysafe payments processed by Kika Technology B.V.
• We share data with identity verification providers to confirm your age and identity as part of KYC checks
• We share data with game providers and studios, including Pragmatic Play, Evolution, NetEnt-affiliated brands and other licensed software suppliers, where necessary to operate games and detect irregular play
• We may disclose information to regulators, law enforcement or dispute resolution bodies such as EGIS, where legally required
• We may share data with professional advisors, auditors or service providers who assist us in running CasinoChan

International Data Transfers

Because CasinoChan serves players across multiple regions, including Australia, Canada and various European markets, your data may be transferred to and processed in Curacao or other countries where our service providers operate. Where we transfer personal data outside your country of residence, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Identity documents, transaction records and communications related to KYC checks are generally retained for the periods required under Curacao gaming regulation and anti-money laundering rules. If your account becomes dormant for 12 consecutive months, we may apply an administrative fee as described in our Terms and Conditions, but your data will continue to be retained securely during this period.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse or alteration. These measures include encryption of sensitive data, restricted access controls, and secure handling of identity documents submitted for verification. While we work hard to safeguard your information, no system can be guaranteed completely secure, and we encourage you to use a strong password and keep your login credentials confidential.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data. We at CasinoChan aim to respect these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including direct marketing
• You may withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant data protection authority or through our complaints process

To exercise any of these rights, please contact our support team at [email protected]. We respond to privacy-related requests as promptly as possible.

Children's Privacy

Our services are intended solely for individuals who are at least 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from someone under the legal age, we will take steps to delete that information and close the associated account.

Restricted Territories

Our CasinoChan platform is not available to residents of certain restricted countries, and we do not knowingly process personal data from individuals attempting to access our services from those jurisdictions. Using a VPN to circumvent these restrictions is strictly prohibited and may result in account action, including confiscation of winnings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our CasinoChan services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, or if you wish to submit a complaint, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. Complaints may also be submitted through our dedicated complaints form free of charge, and we acknowledge all complaints within one week.